Return Policy

At Josabella, we want you to feel confident when placing your order. Eligible products may be returned within 60 days of delivery, provided they remain completely unused, unopened, and in their original packaging.

Return Requirements

To qualify for a return:

The return must be requested within 60 days of delivery.
The product must be unused and unopened.
All seals, tags, protective coverings, accessories, and original packaging must remain intact.
The product must be returned in the same condition in which it was received.
Proof of purchase from Josabella is required.
The product must not be damaged, altered, or missing any parts.

Due to the intimate nature of our products and for health and hygiene reasons, we cannot accept returns of products that have been opened, handled, worn, tested, or used.

Starting a Return

To request a return, contact the Josabella support team through our Contact Us page.

Please provide:

Your full name
Your order number
The product you wish to return
The reason for the return
Photos or videos if the product arrived damaged, defective, or incorrect

If your return is eligible, our support team will provide return instructions and the appropriate return address.

Do not send an item back before receiving return authorization. Unauthorized returns may not be accepted or refunded.

Refunds

After your return is received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method. The time required for the refund to appear will depend on your bank or payment provider.

Josabella reserves the right to reject returns that show signs of being opened, handled, worn, tested, used, damaged, altered, or returned without all original packaging and accessories.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos or videos showing the issue.

After reviewing your claim, Josabella may provide:

A replacement at no additional cost
A full refund to the original payment method
A partial refund for minor cosmetic damage that does not affect the product’s operation

The appropriate resolution will depend on the nature and severity of the issue.

Products damaged after delivery due to misuse, accidental damage, improper cleaning, unauthorized modifications, normal wear and tear, or failure to follow the provided instructions are not eligible for a refund or replacement.

Please keep the product, packaging, accessories, and shipping materials until your claim has been reviewed and resolved.

Shipping Costs

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs when returning an unwanted item. Josabella will cover reasonable return or replacement shipping costs when the return results from an error on our part.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process described above.